Saturday, May 31, 2014

Field Service Engineer

Packsize International is looking for a Field Service Engineer to join our team, as we develop innovative

solutions to revolutionize a trillion-dollar industry. The position is full-time and based in Dallas.

Job Summary:

The field service engineer is responsible for building and maintaining customer relationships by

effectively servicing equipment. He/she travels to a customer location to install, maintain, and

troubleshoot Packsize equipment. He/she understands the needs of the customer and works

proactively and efficiently to meet those needs.

Essential Duties and Responsibilities:

Identify and diagnose problems with little information remotely and on location. Problem-solving tasks

may include resolving mechanical/software issues; resolving operating system bugs; and reinstalling

software or hardware.

Utilize math skills (specifically geometry) to create packaging designs and efficient machine operation

through simplifying the design matrix.

Schedule and perform preventative maintenance on machinery as required, reports back issues, orders

and parts needed.

Enhance the customer’s positive experience with Packsize by recognizing their needs and providing

solutions that meet and often surpass those needs.

Motivate customer through training how to operate machinery and implement lean principals.

Travel proactively to customer to make sure machinery is in great working order and that customers

have designs and software updates as needed.

Communicate effectively both internally and externally and utilize CRM system to record and schedule

engineering functions.

Update online database system in a timely manner to facilitate the flow of machine data and dashboard

reporting.

Experience and Education Required:

Bachelor’s degree in a related discipline is preferred.

Experience with servo drives, pneumatic systems, 480 3 phase power (knowledge of), and setup of

machinery and corresponding accessories.

Experience with Windows and PLCs. Ability to troubleshoot PC errors and PLC functions remotely and on

location.

Experience with Windows based computing.

Excellent work ethic and time management skills, accessible via telephone, and promptly returns email

and phone messages.

Experience in lean manufacturing and batch production preferred.

Physical Demands and Working Conditions:

Ability to lift 75 pounds frequently.

75% travel amongst a region of states is common and can be more or less.

Must have a valid driver's license and clean driving record as company car is provided.

Salary and Benefits:

Packsize offers a competitive benefits package including paid time off, Health, Dental, Vision, Short

Term/Long Term Disability, Life, 401(k) matching, and a bonus program. Salary will be commensurate

with experience.

About Packsize:

Founded in 2002 and headquartered in Salt Lake City, Packsize International is the world’s leading

provider of lean packaging systems for businesses with complex corrugated packaging needs.

Recognized by Inc. 5000, ranked by Deloitte’s Technology Fast 500™, and listed by Forbes as One of

America’s Most Promising Companies, Packsize delivers an alternative to the existing corrugated supply

chain with On Demand Packaging®.

Interested parties should send their cover letter, resume, and references to

corrie.hewitt@packsize.com

 or apply on our website

 www.packsize.com>Our Company>Careers