Packsize International is looking for a Field Service Engineer to join our team, as we develop innovative
solutions to revolutionize a trillion-dollar industry. The position is full-time and based in Dallas.
The field service engineer is responsible for building and maintaining customer relationships by
effectively servicing equipment. He/she travels to a customer location to install, maintain, and
troubleshoot Packsize equipment. He/she understands the needs of the customer and works
proactively and efficiently to meet those needs.
Essential Duties and Responsibilities:
Identify and diagnose problems with little information remotely and on location. Problem-solving tasks
may include resolving mechanical/software issues; resolving operating system bugs; and reinstalling
software or hardware.
Utilize math skills (specifically geometry) to create packaging designs and efficient machine operation
through simplifying the design matrix.
Schedule and perform preventative maintenance on machinery as required, reports back issues, orders
and parts needed.
Enhance the customer’s positive experience with Packsize by recognizing their needs and providing
solutions that meet and often surpass those needs.
Motivate customer through training how to operate machinery and implement lean principals.
Travel proactively to customer to make sure machinery is in great working order and that customers
have designs and software updates as needed.
Communicate effectively both internally and externally and utilize CRM system to record and schedule
Update online database system in a timely manner to facilitate the flow of machine data and dashboard
Experience and Education Required:
Bachelor’s degree in a related discipline is preferred.
Experience with servo drives, pneumatic systems, 480 3 phase power (knowledge of), and setup of
machinery and corresponding accessories.
Experience with Windows and PLCs. Ability to troubleshoot PC errors and PLC functions remotely and on
Experience with Windows based computing.
Excellent work ethic and time management skills, accessible via telephone, and promptly returns email
and phone messages.
Experience in lean manufacturing and batch production preferred.
Physical Demands and Working Conditions:
Ability to lift 75 pounds frequently.
75% travel amongst a region of states is common and can be more or less.
Must have a valid driver's license and clean driving record as company car is provided.
Salary and Benefits:
Packsize offers a competitive benefits package including paid time off, Health, Dental, Vision, Short
Term/Long Term Disability, Life, 401(k) matching, and a bonus program. Salary will be commensurate
Founded in 2002 and headquartered in Salt Lake City, Packsize International is the world’s leading
provider of lean packaging systems for businesses with complex corrugated packaging needs.
Recognized by Inc. 5000, ranked by Deloitte’s Technology Fast 500™, and listed by Forbes as One of
America’s Most Promising Companies, Packsize delivers an alternative to the existing corrugated supply
chain with On Demand Packaging®.
Interested parties should send their cover letter, resume, and references to
or apply on our website