Monday, August 11, 2014

Sr Operations Executive

Growing and respected BPO organization is seeking an experienced SENIOR
OPERATIONS EXECUTIVE to lead their Technical Support & Media Division is
Dallas.

Ideal candidate will have experience in managing multiple sites both
on-shore and off-shore that will be responsible for technical support &
customer care. Candidate will have experience with Client Relationship &
Operations Management.

Will have at least 8+ years of proven industry leadership experience in
Technical Call Center Operations in a Technical/Help Desk environment. 6+
years of experience in Operations Management in large call centers with
Sales & Servicing goals.

Individual must be tech savvy with a working knowledge and experience with
call center operations, network systems including telecommunications
circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems,
servers, storage, backup, operating systems and core applications.

Must be a team player, have the ability to inspire trust and build
relationships, excellent communications skills, ability to work under
pressure, and possess solid tactical and analytical skills. Functional
knowledge of the following technologies is desired - ASP, Visual Basic,
SQL, CISCO and Telephony.

Must have at least a Bachelor's Degree and have to ability to travel as
needed up to 50%.

COMPENSATION: $150K - $160K Base + Bonus Potential

Please submit your resume in a Word attachment to:

vsaunders@thecallcentergroup.com