Wednesday, September 24, 2014

Help Desk Analyst I



Robert Half Technology has been asked to assist a client in retaining an IT
Help Desk Analyst to join a growing team. Winning personality and good
phone etiquette are a few keys to succeeding in this role. Candidates must
have troubleshooting as well as phone support experience.
Position Description: Provide guidance to retail stores using remote tools
to perform configurations and general support to the stores as needed.
Requirements:
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls and other
electronic communications.
Self motivated, detail-oriented and organized.
Experience with computer hardware and software issues.
Proficient in Microsoft applications such Windows 7, Office 2007, and
Internet Explorer 8
Excellent communication (oral and written), interpersonal and
organizational skills.
Experience in an enterprise environment with Microsoft Active Directory
Experience with retail store technology troubleshooting
Strong customer service skill
Microsoft certification a plus
Heavy phone call volume
Evening and weekend hours

Requirements:

Intermediate PC Desktop/Workstation, Intermediate Printer, Phone Support.
Robert Half Technology, the nation's oldest, largest and most respected
(according to Fortune (R) Magazine's "World's Most Admired Companies" list)
specialty staffing and services organization, would be proud to partner
with you in the search for your next career opportunity. If you are
interested in this or similar roles, please go to www.rht.com

and register online to apply for this position.

Interested candidates may send resume to

Maya.davis@rht.com

Or, you can reach out to us directly at 817-336-1818 after sending your
resume to

fort.worth@rht.com

to discuss this and other opportunities that are a match for your long
term skills, goals and interests.

Robert Half Technology is an Equal Opportunity Employer.
Fort Worth
1300 Summit Ave
Suite 512
Fort Worth, TX 76102
Phone:
817.336.1818
Fax:
817.336.2405
E-mail:

fort.worth@roberthalftechnology.com