Wednesday, September 3, 2014

Helpdesk Technician



Outsource, LLC - Dallas

Outsource is hiring a Helpdesk Technician to support the current IT
department. This is a brand-new position located in our ideal uptown Dallas
office. The best candidate will be highly responsive and deadline-oriented,
proficient in set-up and maintenance of Microsoft products, and possess
excellent attention to detail.

SCOPE OF WORK:

The Helpdesk Technician will be primarily responsible with providing
support for our internal users on the use of their laptops and VOIP phones.
Through our ticketing system, remote access system and the telephone they
will provide users with solutions to questions and issues with their
computer hardware and software.

RESPONSIBILITIES:

Level I Helpdesk Support, including but not limited to password resets,
account creations, account terminations, desktop and laptop builds and
printer support Level II Helpdesk Support, including but not limited to
anti-virus assistance, Windows Operating System support (version XP, 7, 8,
etc.), Microsoft Office (version 2007, 2010, etc.) support, Active
Directory Maintenance, Microsoft Exchange/Email support, general laptop,
desktop and printer repair, and light network troubleshooting
Enterprise Ticket Management - Work inside our enterprise ticketing system
to provide timely and transparent customer support of all requests
Vendor Management - Work directly with IT vendors to obtain support, repair
and warranty information
Hardware Inventory - Complete imaging, distributing and tracking all
hardware; also tracking and installing all purchased software
Preventative Maintenance - Checking on critical systems to ensure there are
no interruptions in business continuity and take part in the monthly
maintenance "blackout windows"
Various Projects - Assist on various IT projects as needed
REQUIREMENTS:
1 to 2 years of experience in help desk/desktop support position
College degree or equivalent certification
Proficient in Microsoft family of products (Windows, Office and Server)
Strong written and interpersonal skills; customer service experience
Able to work independently within a small team environment

Send resume to

Amanda@outsource.net