Tuesday, December 9, 2014

Help Desk

This is Shirish working with ERP and ERP Corp, we have the following requirement with one of our direct clients. Please find the below job details and kindly respond me back with your updated 
“MS WORD” version resume cover letter along with rate/salary and contact details.
 
Position: Help Desk
Location: Sunnyvale, CA
Duration: 3+ Months
 
Rek#WECJP00000458
 
Description:
Responsible for responding to inquiries and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer’s problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the enterprises business/products and demonstrate strong customer focused skills. Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Typically has 0 - 2 years of related work experience.
 
  • This is a 80% Mac support position, but must be proficient in providing Windows support
  • Service channels include Phone, Walkup, Desk side, Web, and Chat.
  • Assists clients with service request fulfillment and technical resolution of incidents involving desktop, laptop, remote access (VPN), mobile devices, audio/video conferencing support, Cisco phone support, VMWare virtual machine support, Network cabling and wireless network support, printer support and troubleshooting
  • Provides timely resolution of problems and/or escalation on behalf of client to appropriate technical support.
  • Tracks issues escalated for resolution to ensure customer receives a timely response.
  • Must have knowledge of the enterprise’s business/products and demonstrate strong customer focused skills.
 
Qualifications :
  • Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems or other related field. Or equivalent work experience
  • 2 years of related work experience in an enterprise environment
  • 12 months of IT service/help desk and/or field support experience as Client IT Support Analyst or Field Analyst
  • Proven troubleshooting skills
  • Strong interpersonal and customer service skills
  • Strong verbal and written communications skills
  • Flexibility in schedule to cover and support afterhours, weekends, and holidays as needed
 
Desirable Technical Experience:
  • Knowledge on how to troubleshoot resolve issues with Windows and Mac OS, desktop applications, browsers, and utilities
  • Casper Suite support is a plus
  • Mac operating system support
  • Microsoft Office Suite support
  • Working knowledge of Active Directory
  • MS Outlook and Exchange
  • Networking/Wireless Networking troubleshooting skills
  • Hardware & software proficiency
  • Full browsers
 
If interested I would request you to send me your updated resume with the following details please,
 
Full Name
Contact # (Home/Mobile): 
Email ID: 
Skype ID: 
Expected Pay Rate:
Work Status (Citizen/Green Card/H1B/EAD):
Current Location (City, State): 
Relocation (Yes/No): 
Availability: 
Note: If you are not comfortable with the requirement, I'd appreciate your help. Please take a look and forward this job on to anyone you think would be interested in the position, or anyone else who could help me find a candidate.

Shirish Reddy

48531 Warm Springs Blvd Suite 405
Fremont, CA 94539
(510) 709-3741