Title: IT - Application Operations Analyst
Duration: 6+Months initally
Location: San Ramon , CA, 94583 United States
Job Description from Hiring Manager:
IT - Application Operations Analyst
experience creating operational run books, Strong understanding of application alerts, and notifications. Experience and understanding of categorizing alerts. Strong verbal and written communication skills. Ability to create queries on SQL Server and Oracle databases.
ITIL Certification desired.
Familiarity with middleware platforms such as Oracle Fusion Middleware, Informatica, File Transfers systems. Familiarity or experience with SPLUNK is a plus.
Familiarity or experience with Client Business Service Management suite. Familiarity and experience with BMC modules Work Request, Incidents, Problem, and Change Request
Categorize alerts and notifications to support service level agreements and support agreements. Create operational reports using SQL Server and Oracle queries. Lead the creation of run books working with client support teams for various departments. Plus: Work with team to integrate alerts and run books with Client Business Service Management
Melita Noronha| Sunrise Systems Inc
16 Pearl Street, Metuchen, New Jersey, USA
Direct: (732) 395-4558