Location: Menlo Park, CA 94025
Duration: 12 months+
Work Timing: Night Shift Job
Multiple positions !!!!!!!!
Immediate Hire !!!!!!!!!
Client is looking for Junior or Freshers or college graduates who has some experience with Sales/Product support skills.
- Serve as the first-line of support in the advertising bugs triage process
- Provide high-level support to the sales team for advertising bugs in The client’s products
- Use troubleshooting skills to identify the root cause of a bug
- Develop deep knowledge and specialize in The client’s advertising product support groups
- Investigate and prioritize advertising bugs, escalating to next level support where appropriate
- Effectively communicate a bug resolution, workaround, and/or bug replication instructions
- Associate or technical degree preferred.
- Experience with product technical support
- Demonstrated ability to think critically and problem-solve
- Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
- Work onsite (Menlo Park) from through
- Support a rotating, off-business hour’s on-call support schedule
Kapil Kumar Agarwal
(732) 248-1900 Ext.402
1001 Durham Avenue,Suite 201
South Plainfield, NJ, 07080