Saturday, October 22, 2016

Fraud Analyst

JOB Description:
 
Title: Fraud Analyst
Location: Mountain View, CA
Duration: 6+ month’s contract (Possible Extension)
 
Complete Description:
  • Background in digital fraud mitigation and investigation
  • Good understanding on SQL Queries (nested Queries, Joins etc)
  • Working knowledge for customizing Splunk queries.
  • Attention to detail, team-orientation, and an able to work under challenging deadlines
  • Ability to be on-call at least once (for a week) every 2 months. This requires managing the Fraud Inbox and triaging incidents that gets reported within the agreed upon SLA. 
We are seeking a highly skilled and engaged individual to join the cyber fraud operations function. The ideal candidate should have a strong grasp of data analysis tools and techniques; awareness of current and emerging cyber fraud schemes; and the ability to independently identify and drive improvements within the team. This role will be a member of a team that is responsible for reviewing daily transactions and trends in Client products to identify and investigate suspicious activity while also providing insights to the business on how they can improve their capabilities to prevent and detect cyber fraud in their products.
 
Responsibilities:
  • Monitor customer transactions and system logs to identify fraudulent activity such as account take over, transactional fraud, theft of customer information and other similar risks
  • Manage real-time queues for system alerts and customer reported issues. Take appropriate steps to investigate and resolve within existing service level agreements
  • Identify existing and new fraud schemes by analyzing accounts and transaction patterns for changes and trends. Contribute to efforts to implement system/process improvements to prevent and detect fraudulent activities
  • Investigate and resolve externally reported issues as directed by leadership
  • Maintain confidentiality during investigations
  • Generate status reports and metrics for security and business unit leadership
  • Recommend new software tools and process improvements for fraud detection, prevention and reporting activities
  • Technical knowledge and experience (5+ years) in cyber fraud analysis
  • Strong grasp of data analysis tools and technologies (e.g., Python, SQL, R)
  • Works effectively both independently and as a member of a team
  • Basic understanding of business process redesign principles, tools and techniques
  • Customer driven...Thinks customer-in vs. technology-out with a relentless focus on providing adequate security while ensuring customers can still effectively use Client's products
  • Data driven...Uses methodologies, metrics, and analysis to assess and improve experiences
  • Drive results through innovation...Test hypotheses through experimentation & continuous improvement
  • Boundary less leadership...Systemic thinker who works effectively across organizations
  • Bachelor's degree or equivalent relevant experience
Nilesh Jain | Lead Recruiter| 510-370-4587 | Nilesh.Jain@intelliswift.us 
IntelliSwift | 39600 Balentine Drive., Suite 200, Newark, CA 94560