Monday, September 29, 2014

Customer Service Representative

Customer Service Representative

Bana Inc DFW
FLSA Status: Exempt
Reports To: Customer Service Manager
Pay Structure: Salary
Department: Services

ABOUT THE COMPANY

Bana Box is a fast-paced, aggressive mid-sized corrugated box manufacturing
company that has shown consistent growth since its inception. Our products
are supplied globally to a diverse group of customers; from the large
corporations to the small family owned business. Bana Box offers a casual
work environment and friendly atmosphere. If this sounds interesting to
you, respond now and join our growing organization.

SUMMARY: This position provides several key customers with a single point
of contact to initiate new projects, enter order releases, manage inventory
levels, expedite orders, as well as providing internal staff with necessary
correspondence to process orders efficiently.

LOCATION OF VACANCY: Saginaw

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Directly assist customers via phone, fax, or email with questions or
comments regarding orders and quotes.
Anticipating and managing customer's inventory needs by utilizing complex
Excel spreadsheets and interpreting forecasting analysis.
Communicate daily with Sales Representatives to ensure Customer
Requirements are being met to the customer's standards.
Communicate daily with Production and Shipping to ensure the designed
production/shipping schedule will meet or exceed the Customer's
requirements.
Monitor data accuracy in orders, estimates, and shipping documents to
prevent continuous internal / external errors utilizing complex Excel
spreadsheets.
Investigate customer problems/complaints and coordinates activities to
prevent them from reoccurring.

JOB REQUIREMENTS

Requirements

QUALIFICATIONS: The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.

2+ years hands-on Customer Svc - Account Management experience excluding
call center environments. (packaging experience a plus)
High School Diploma or GED equivalent required
Intermediate MS Excel & Word skills required
Excellent organizational skills - account management and records data
Strong communication skills, both written and verbal (ability to work with
a wide range of people).
Good analytical skills
Ability to perform at high levels in a fast paced ever-changing work
environment.
Ability to anticipate work needs and follow through with minimum direction.

Bilingual English/Spanish is a big plus but not required


BENEFITS

We recognize people as our most valuable asset. Our competitive salary and
benefits package includes 401K, dental insurance, medical insurance, life
insurance, casual dress, paid company holidays, and paid vacations

Bana Inc is an equal opportunity employer. This company does not and will
not discriminate in employment and personnel practices on the basis of
race, sex, age, handicap, religion, national origin or any other basis
prohibited by applicable law. Hiring, transferring and promotion practices
are performed without regard to the above listed items.

JOB SNAPSHOT

Job Type Manufacturing, Customer Service
Education High School
Experience At least 2 year(s)
Manages Others No
Industry Packaging, Manufacturing
Required Travel Negligible
Bana Inc - Saginaw

FOR RESUME AND INQUIRES USE SUBJECT LINE CUSTOMER SERVICE REP TO

CAREERS@BANABOX.COM

Directly assist customers via phone, fax, or email with questions