Wednesday, September 10, 2014

Service Manager

Hartwig Inc - Dallas

Hartwig, Inc., one the Nation's leading Machine Tool Distributors since
1960, has a Service Manager position available in our Dallas branch. The
Service Manager is responsible for the day-to-day operation of the Service
Department and assists the branch in achieving goals of customer
satisfaction, safety, profitability, process improvement and growth.

Candidates should have a solid mechanical and manufacturing background,
excellent computer skills, a strong ability to multi-task, and outstanding
organizational and customer service skills. Practical, hands-on experience
managing the daily operations of a service department is preferred as well
as machine tool or related equipment knowledge.

Read on to learn more about this opportunity.

Management of Service Technicians:
Manage the daily operations of 8 field service engineers.

Monitors and approves tools and supply purchases of service technicians.
Ensuring that the department has the proper supplies and tools to be
efficient and effective.

Develops equipment installation planning to ensure timely installations at
customer sites.

Maintains productivity by allocating resources and delegating tasks
appropriate to employee skills.

Communicate effectively with external and internal customers.

Forecast, quantify and analyze service department performance.

Improve process and operational efficiencies.

Recruit, develop and lead a service department team to success.

Customer Relations:
Provides responsive customer service and qualified resources and provides
accurate and timely quotations for planned and unplanned work.

Interfaces directly with clients to resolve high-level issues.

Provides recommendations regarding hiring, training, and input on
evaluation of service technicians and service personnel.

Provides recommendations for policy updates and revisions.

Receives time off requests and approves/denies in accordance with

Monitors results of delegated assignments, evaluates budget compliance,
financial goals and makes suggestions as appropriate.

Actively participates in regularly scheduled staff meetings.

Stays abreast of competencies of company resources and safety programs and

Ideal candidate should meet the following qualifications:
Previous supervisory experience preferred.

Minimum 5 years of mechanical work experience in troubleshooting, repair
and installation.

Strong electrical troubleshooting experience.

Preferred formal education/training in the troubleshooting, repair and
installation of CNC machine tool products.

Able to maintain professional conduct when dealing with customers, peers,
builder representatives and suppliers.

Demonstrated self-starter and team player with effective planning and
organization skills committed to customer satisfaction.

Two-four years related experience and/or training; High school diploma/GED.
Associate's degree or Bachelor's degree preferred.

Proficient in Microsoft Office including Word, Excel, and Outlook.

Excellent communication skills, both written and oral.

Analytical skills and attention to detail.

Equal Opportunity Employer M/F/V/D

Hartwig, Inc. offers a competitive compensation package commensurate with
experience and education, and an excellent benefit package.

If you are interested in this position, please send your resume via email

fax to 314-426-5311 or to 10617 Trenton Avenue, St. Louis, MO 63132.