Tuesday, September 9, 2014
StateServ Medical - Dallas
Increases the site's level of effectiveness by recruiting, selecting,
orienting, training, coaching and managing the performance of warehouse and
delivery technician staff in a manner that embraces StateServ's values of
compassion, service, integrity, innovation and growth.
Oversees and manages site operations to ensure that all office and
warehouse procedures and controls are aligned with Company standards as
well as federal, state and CHAP regulations and guidelines. This includes
but is not limited to training for and enforcement of safety standards,
inventory control, equipment handling and warehouse conditions.
Monitors operations and expenses to ensure maximum profit margins. This
includes but is not limited to monitoring staffing levels and related labor
costs, site expenditures, asset equipment utilization and inventory.
With guidance from senior leadership, develops and prepares an annual site
budget and manages to budgetary targets. Monitors YTD progress and
corrects/modifies operational direction when necessary to achieve targets.
Ensures service targets are met by effectively scheduling, supervising, and
participating as needed, in delivery activities which occur during business
and after-hour time periods, including achieving all time constraints and
contract service levels.
Oversees inventory baseline counts, recovery procedures of all lost and
damaged equipment, equipment marking and tagging procedures, and the
verification of equipment for proper working condition and sanitization.
Partners with the fleet management to ensure that routine maintenance and
vehicle upkeep is addressed on all site trucks and vans.
Organizes on-going staff meetings, training activities and continuing
education on equipment, new procedures and processes.
With the appropriate sense of urgency and dedication to service, addresses
and resolves non-routine and escalated service related issues and
challenges from patients, hospices and others. Ensures relationships and
service integrity are maintained while implementing win-win outcomes.
Marginal or Additional Functions:
Assists senior leadership in developing, interpreting and implementing new
polices as requested or appropriate.
Maintains a presence in the local market to maintain and build
relationships. This may include performing and hosting in-service
trainings, visiting clients and proactively communicating to ensure open
channels of feedback.
Knowledge, Skills and Abilities:
Education, Work Experience, Related Experience and Licensure:
Knowledge of general business management as normally obtained by the
completion of a Bachelor's degree in business or a closely related field of
A current state issued driver's license is required
A confirmed driving motor vehicle record (MVR) successfully demonstrating
no major violations in the past five consecutive years, no more than three
minor violations or at-fault accidents in the past 36 consecutive months
and no more than one preventable accident in the past 36 months
The ability to manage the daily operations of a site as described as
normally obtained through 2 years of progressively responsible experience.
Experience managing P&L responsibility is preferred
At least 1-2 years proven experience in a senior or lead role in which
incumbent provided direction, training, coaching or guidance to others is
required. Managerial experience is strongly preferred
Experience in the healthcare or medical fields in which incumbents have
worked with durable medical equipment is strongly preferred
Specialized Knowledge, Skills & Abilities:
Ability to manage a team of technicians and create a highly supportive
Strong interpersonal skills and customer service skills are necessary as is
the ability to remain customer service oriented during situations in which
patients or caregivers may be frustrated or upset
The ability to present information and communicate across all levels and
externally to vendors, clients and customers is essential
Strong organizational, leadership and decision-making skills are required
to perform the functions as described
Must have the ability to confidently embrace challenges and lead a team.
Able to directly motivate and supervise others to achieve maximum
Must take initiative and be highly motivated, creative and energetic
Ability to interact professionally and cooperate with all levels of
management, outside vendors, clients and patients
Must be able to visit patients/DME partners and visually assess operations
The ability to protect and maintain the confidentiality of patient
protected health information and follow standard operating procedures to
ensure compliance with CHAP and HIPPA is required
Physical Requirements and Demands:
Working knowledge and experience with mobile phone equipment is required to
relay information to customer service and perform on-call coverage
Ability to utilize basic tools e.g., wrench, screwdrivers etc. to set up
durable medical equipment
This role entails prolonged sitting, standing, walking, pushing/pulling and
climbing in and out of the truck
Incumbents must have the ability to lift and carry durable medical
equipment that weighs up to 75 lbs. for a moderate period of time (25% -
50% of the day)
For those sites that dispense liquid oxygen, incumbents are required to
occasionally lift pull, push, and carry containers up to 100 lbs.
StateServ is an equal opportunity employer and offers competitive
compensation and benefits DOE.
StateServ Medical Dallas
To apply for this position, please send your resume and/or relevant work