Monday, September 29, 2014

Solid Works Support Engineer

Solid Works Support Engineer

Progression Technologies - Dallas

Job Description: The role of the support engineer is to provide an
exceptional service experience to our customers. The support engineer
interacts closely with our customers by fielding incoming calls or emails
and providing assistance for all technical issues related to the SOLIDWORKS
family of software products. Issues may cover administration, licensing, as
well as modeling, simulation, and data management. Customer issues may
address assisting the customer in learning functional techniques, as well
as identifying and troubleshooting software defects and proposing alternate
solutions. This position will interact daily with sales, administration,
and engineering. Over time, the support engineer may become the main point
of contact from our company to our customer base.

Provide an exceptional customer support experience via telephone, email, or
remote assistance
Logically and efficiently analyze, test, and diagnose problems reported by
the customer
Utilize sound judgment in prioritizing customer issues, resolving cases
promptly, and escalating issues as needed to SOLIDWORKS developers.
Strive to become a technical expert in the full suite of SOLIDWORKS
software applications
Work toward obtaining SOLIDWORKS product certifications
Contribute to online customer outreach such as Twitter, Youtube, webcasts,
Support Blog, etc.
Attend and/or present at special events: Night School, User Groups,
Rollouts, Demos, Webinars, Training
Education and Experience:
Bachelor's degree in Mechanical Engineering or equivalent mechanical
SOLIDWORKS 3D modeling plus experience with some additional SOLIDWORKS
modules and/or partner products, such as
Flow Simulation
Sheet Metal
Enterprise PDM
Workgroup PDM
Required Skills:
Strong written and verbal communication skills
Ability to multi-task and prioritize responsibilities
Ability to adapt to a fast paced, dynamic and demanding environment
Work well independently and in a team environment
Experience with customer service courtesy
Windows software/hardware experience
Detail oriented, self-starter with the ability to take initiative and
accomplish tasks
Aptitude for 3D modeling and engineering design
CSWP certification - mandatory within 6 months
CSWST certification - mandatory within 6 months
Additional Skills and Background (not required):
Experience in technical support, help desk or desktop support
Experience with CRM (Customer Relationship Management) software for support
Experience delivering technical training and presentations
Technical sales experience

If you meet these requirements, please reply to our posting with a resume
and personal cover letter to:

Also, please submit a Skills Evaluation Form with your resume.

Highlight in your cover letter why you feel you would be a good fit for
this position.

Progression is an equal opportunity employer.