Director of Operations
Embassy Suites DFW South
Hotel Association of North Texas - Irving
As a highly visible member of the property's Leadership Team, the Director
of Operations serves as a key liaison for hotel guests and functions as a
right hand to the General Manager, while concurrently supporting Front
Office operations and other operating departments such as
Housekeeping/Laundry, Maintenance, Sales and Food & Beverage. They will
serve as a role model for ONE's mission, vision and values, and will work
in a hands-on capacity to maximize the overall efficiency and profitability
of the hotel.
Working in close partnership with other department heads, the Director of
Operations is accountable for directing and coordinating the resources,
tasks, requirements, systems and processes related to the hotel's
day-to-day operations, and for creating an energized and positive work
environment that results in the delivery of exceptional guest service and
positive financial returns.
*Monitor and evaluate all department daily activities to ensure the
successful operation of hotel facilities, services and amenities.
*Establish and review departmental standards, guidelines and objectives.
*Oversee hotel administrative processes such as staffing, training and
budgeting/finance to ensure proper planning and organization.
*Support the hotel's sales and business strategies to maximize revenues and
*Partner with HR to create a positive work environment; Serve as a support
resource for front line staff in all departments.
*Conduct daily walk-throughs and quality checks to drive exceptional
service and guest satisfaction at all points of contact, to include
pre-arrival, check-in/check-out, food & beverage, transportation,
housekeeping, laundry, banquets, conference services and maintenance.
*Plan, organize and delegate daily operational activities against
forecasted business volume.
*Drive effective communication across all departments to ensure
consistency, cohesiveness and understanding of objectives and priorities.
*Address and respond to guest comments on travel review sites, in person,
comment cards or other mediums.
*Issue supplies and equipment as needed and participate in regular
inventories to ensure proper supply levels.
*Intervene, assist and document instances of guest or employee incidents.
*Approve and process vendor invoices, complete bank deposits, audit cash
banks and perform other accounting-related functions as necessary.
*Maintain the integrity of the hotel's compliance with the company's safety
and security program and ensure adherence to all company and brand
policies, practices, procedures and guidelines.
*Analyze and evaluate hotel performance by compiling statistics such as
occupancy and labor reports and guest satisfaction index.
*Make recommendations and implement necessary changes to meet and exceed
company objectives and to enhance service and operational efficiency.
*Bachelor's degree and/or appropriate combination of education and work
experience to support on-the-job effectiveness.
*A minimum of 3 years' previous hotel operations and leadership experience,
to include successful management of a large staff and focus on exceptional
*Knowledge of safe food handling and responsible alcoholic beverage service.
*Previous experience in executing against operating budgets, with an
established history of meeting or exceeding established financial
*Tech savvy, with high proficiency in all Microsoft Office programs.
*Demonstrated success in collaborating with diverse organizational
functions to accomplish common goals.
*Exceptional service orientation, with keen ability to focus and deliver on
*Reliable and responsible character, with exceptional follow up and
attention to detail.
*Proactive approach, with exceptional initiative and problem solving
abilities to ensure the highest levels of productivity and guest
*Ability to multi-task and effectively manage numerous priorities within a
*Previous experience with Hilton brands is a major plus.
*Schedule flexibility and ability to work extended and/or irregular hours
to include nights, weekends and holidays.
Submited By: Nidia Klein
4650 West Airport Freeway
Benefits: Medical, Dental, Vision, PTO.