Friday, October 17, 2014

Medical Device Complaint Monitor

Medical Device Complaint Monitor
Location: Ft. Worth, TX Category: Engineering
Status: Temporary/Contract Reference: US_EN_2_108175_264213
Posted: October 14,2014 Salary: N/A

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Job description

A Medical Device Complaint Monitor job opportunity needs to be filled
immediately by Adecco Medical & Science. This is a contract opportunity in
Fort Worth, TX. You will be responsible for conducting telephone surveys.
Additionally, you will need to accurately and timely capture the
information in the complaint management system. Moreover, you will need to
follow-up to obtain necessary information, request return of and forward
any product received with a complaint to the appropriate verification
center. Adecco Medical & Science is a division of the world leader in
medical and scientific professional recruiting.

Medical Device Complaint Monitor job responsibilities:
* Perform triage of incoming complaints for classification, prioritization
and assignment to Safety Monitors.
* Responsible for maintaining regulatory compliance with safety
surveillance activities.
* Responsible for negotiation of complaint resolution and completion of
customer care activities (such as reimbursements, product replacement, etc)
* Prepare responses and communication letters to complainant
* Ability to manage an independent case loads with minimal supervision in a
fast paced, high volume environment.
* Obtain consumer case history and replacement approvals
* Maintain relevant product knowledge and corresponding Instructions for
Use (IFU).

* Bachelor's Degree
* Three years complaint handling, adverse event reporting or product
quality risk in a medical or pharmaceutical regulated environment
* Experience within a medical device or pharmaceutical industry within one
of the following functions: quality affairs, customer service, or product
consultation preferred
* Ability to work independently in fast-paced environment with little
* Detail oriented, and ability to multitask
* Computer literacy with Microsoft Office, Lotus Notes and Trackwise
* Excellent written and verbal communication skills are essential

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