Tuesday, October 28, 2014

Support Technician

Support Technician 
Fort Worth
About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in
consumer transaction technologies, turning everyday interactions with
businesses into exceptional experiences. With its software, hardware, and
portfolio of services, NCR enables more than 450 million transactions daily
across the financial, retail, hospitality, travel, telecom and technology
industries. NCR solutions run the everyday transactions that make your life
easier. NCR is headquartered in Duluth, Georgia with over 26,000 employees
and does business in 180 countries. NCR is a trademark of NCR Corporation
in the United States and other countries. NCR encourages investors to visit
its web site which is updated regularly with financial and other important
information about NCR.
Responsible for providing world-class service to our customers in an
accurate, efficient, and professional manner. This position responds to
routine and complex customer inquiries via the telephone and e-mail.
Primary focus is on providing assistance and advanced trouble-shooting
regarding service delivery, installation, outages, component level
problems, and other technical issues.
This position requires in-depth knowledge of each service offering and
specialize in one or several areas of POS or other NCR products.
Due to complexity of issues and possible sources of problems, the position
requires frequent research, exhaustive troubleshooting, and customer
follow-up to ensure proper resolution.
Interactions with customers must be well documented in the Case Management
This position is responsible for answering phones/emails, efficiently
working cases and resolving issues, escalating appropriate cases to fix
customers problems in a timely manner, and following up on issues to ensure
timely a resolution.
Role is responsible for identifying trends both within the solution and
with clients, reporting on the trend where appropriate, and providing
supporting data.
Formal education level: High school degree or equivalent - Some college or
technical training preferred. Specific skills & proficiency level:
Stable work history required
Must be able to work independently
Strong oral and written communications skills a must Ã
Ability to multi-task desired Experience:
Minimum 2+ years POS support experience, restaurant industry preferred
Previous help desk or computer support experience required
Previous networking experience desired
Previous remote desktop experience desired
Previous SQL query experience is a plus  

REQ: 645796