Tuesday, November 25, 2014

Help Desk Support Analyst

Help Desk Support Analyst
Urgent need for multiple Help Desk Support Analyst's. 6+ month contract
with a leading Insurance Firm. Positions hold the potential for further
extension and are located in Fort Worth. All Consultants will be on-site
with no remote or telecommute option available. 40 hour work week.
Hiring Manager's Preferences:
3 years minimum of Help Desk Experience - phone support, escalating issues
to desk top, ticketing, etc.
Candidates must be able to attend a in-person interview on-site.
W2 only! No C2C
Excellent communication skills.
Job Description / Requirements:
Experience in multiple technologies or environments in providing technical
assistance to computer system users via telephone or remote location.
Answer questions or resolve computer problems.
May provide assistance concerning the use of computer hardware and
software, including printing, installation, word processing, electronic
mail, and operating systems.
manage problem resolution and troubleshoot complex problems for end user
support for desktop, voice and corporate applications.
Analyze and report on specific system applications performance.
Analyze and document business functions.
Analyze, test and implement solutions.
Participate in special projects as required, and perform related duties as
assigned or requested.
Our client is a leading financial institution and we are currently
interviewing to fill this and other similar contract positions.

Please email me your resume and refer to 14-08285 in the subject line.
Shaun Herselman
Technical Recruiter
Red Bank, NJ 07701