Tuesday, November 18, 2014

RMA Reporting Analyst

RMA Reporting Analyst
Location: Coppell
Duration: Long term
Interview: Phone & In-Person Possible
KEY REQUIREMENT: Must be bilingual (Korean/English) in order to communicate
reporting and results with
Position Summary
Support Wireless Networks Systems (WNS) Logistics RMA team by providing
accurate, timely, and relevant
data analysis to meet their diverse requirements, & the ability to
communicate this information to partners in
HQ (Korea). Responsible, under limited supervision, for reporting and
providing insight using web analytics
methods and other data mining techniques. Work closely with internal and HQ
teams to generate ongoing
reports that can identify areas for performance improvements. Works
independently, and considered a
seasoned and experienced professional with adequate understanding of own
job area. Determines approach
to work, and is monitored/supervised based more on milestone basis, and at
key deliverable junctures.
Common Essentials/Duties and Responsibilities
Develop and maintain weekly/monthly KPI and forecasting reports.
Produce useful insight and valuable information from various raw data
sources and apply basic
knowledge of departmental principles and procedures.
Designing and maintaining processes for measurement, tracking, reporting
and analyzing
(WNS) Logistics RMA related information. Recognizing and extracting
critical indicators from large and
complex data sets and being able to interpret and express those indicators
in a business context.
Performs work within company and regulatory guidelines. Escalation of any
issues to manager.
Assisting with the definition of new data analysis, research or reporting
services and identification of
opportunities to improve the data analysis service and output.
Having a commitment to excellence and ensuring the high quality of all work
delivered. Having strong
problem-solving and analytical skills.
Championing new technologies and their use within the (WNS) Logistics RMA
organization. Being
highly proficient in industry standard software and/or best practices and
actively seeking to further
departmental knowledge through training and experience.
Demonstrating a working knowledge of practices across the digital spectrum
and in particular those
applicable to STA's requirements. Communicating effectively and
professionally with partners and
colleagues and identifying where to add value to the business and its
Understanding role, obligations, and responsibilities. Understanding and
complying with Company
Protecting information and confidentiality of STA while undertaking other
reasonable duties as defined
by the company.
High School Diploma or equivalent with 5-8 years of directly related
experience or Bachelor's Degree
with 2-5 years of experience is required.
Prior experience in logistics operations, wireless networks, supply chain
management and/or
warehousing preferred.
Prior experience with SAP or similar business enterprise purchasing,
inventory control and/or
procurement management system required.
Necessary Skills and Attributes
Demonstrated ability to influence others in acceptance and approval and to
provide clarification.
The ability to plan, organize and prioritize multiple and simultaneous
projects, issues and activities.
The ability to read, interpret and simplify complex information from
various documents to create
clarity and ease of understanding.
Ability to communicate in writing, through email, reports, presentations,
or orally, product logistics
matters to all audiences.
The ability to clearly define objectives, identify tasks and work
assignments, give direction and make
decisions based upon applied knowledge of alternatives and work experience.
Must have Microsoft Office Suite of PC software applications experience
with advanced knowledge of
Excel, Access, and PowerPoint skills operating in an NT LAN/WAN systems
Must be bilingual (Korean/English) in order to communicate reporting and
results with HQ
For immediate consideration please send resume: