Wednesday, November 5, 2014

Technical Sopport Leve II

TECHNICAL SUPPORT LEVEL II
DALLAS
The Select Group's top client in Dallas is looking for a Level II Technical
support candidate. The idea candidate will have 2+ years' experience of
technical support. We are seeking sharp and technically proficient
individuals who will help the company execute their new initiatives.
TECHNICAL SUPPORT LEVEL II REQUIREMENTS
*Administrator level knowledge of Microsoft Windows, UNIX, or Linux
*IP networking experience
*Microsoft SQL server exposure
*Extensive troubleshooting experience on Microsoft operating system issues
*Strong technical aptitude
*Teachable - eager to learn
*Call center experience
*Tier I-III support
*Voice/VoIP
*Active Directory
*VMware
TECHNICAL SUPPORT LEVEL II RESPONSIBILITIES
*Provide second/third level technical support via phone, email, web, and
remote access to customer sites
*Determine methods and procedures for solving complex technical issues
encompassing hardware, software, and networking
*Function as the primary technical resource for large customer accounts
with multiple concurrent technical issues
*Formulate technical action plans in order to resolve problems in unique
end-to-end solutions
*Generate clear and concise documentation in the form of case notes,
technical tips, training presentations, and discussion board forums
*Work on complex problems where analysis of situations requires in-depth
fault analysis and troubleshooting skills
*Provide systems/product training
If you are ready to take on the next step in your career and this seems
like the perfect job for you, send your resume and contact info to Morgan at
mevans@selectgroup.com