Thursday, April 9, 2015

Product Analyst

Position: Product Analyst
Location: Sunnyvale, CA
Duration: 12 + Months
Position Summary
Global eCommerce is looking for a strong individual with leadership skills who excels in market place product analysis and on-boarding sellers. The person also would need to have strong verbal and written communication to address the product/technical issues.

Position Description
Job Description:
·         Understand business flows, tools, trouble shoot and support seller issues using tools.
·         Run regular liaison meetings between sellers, market place aggregator and business to review overall operational metrics.
·         Ongoing management of seller issues, queries and operational issues.
·         Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
·         Identify trends to figure out hotspots for effort and support cost drivers work with PM and Engineering to build features and tools to reduce costs.
·         Process improvements to reduce ongoing support costs.
·         Institute and monitor support case resolution metrics and drive efficiencies.
·         Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.
·         Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process.
·         Work with internal teams to set up appropriate systems, code promotions into production until seller can go live.
·         Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers.
·         Help to integrate partners to MP infrastructure

Minimum Qualifications
·         Bachelor's Degree and 4 years experience
·         Prior experience in leading teams

Additional Preferred Qualifications
·         Experience in using market place portal and other supporting tools, alerts, reports and analytics.
·         Basic knowledge in Java, web services and database.
·         Ability to summarize and present complex issues to a variety of audiences: technical and non-technical
If interested I would request you to send me your updated resume with the following details please,
Full Name as per SSN: 
Contact # (Home/Mobile): 
Email ID: 
Skype ID: 
Expected Pay Rate:
Work Status (Citizen/Green Card/H1B/EAD, etc.):
Current Location (City, State): 
Relocation (Yes/No): 
Note: If you are not comfortable with the requirement, I'd appreciate your help. Please take a look and forward this job on to anyone you think would be interested in the position, or anyone else who could help me find a candidate.

Shirish Reddy | ( 510-709-3741 |
-ERP and ERP Corp |