Thursday, April 20, 2017

Cisco UC Engineer

Title : Cisco UC/UCCE Engineer
Location : Scottsdale, AZ / Woonsocket, RI / Remote
Duration : Long Term
Job Description
  • Exceptional implementation, administration, troubleshooting and support experience with Cisco UC/UCCE/ICM/CVP Enterprise applications 
  • Design, integration, and enhancement experience with UC/UCCE/ICM/CVP Enterprise is highly desired
  • Must have experience in Cisco Communications Manager, Cisco Unity Connection and Cisco Emergency Responder
  • Must have experience in Cisco Voice Gateways (Ingress/Egress) and VXML Gateways. Experience in Oracle Acme Packet SBC is highly desired
  • Must have experience developing CISCO ICM Scripts and Cisco CVP applications.
  • Experience in creating design documents and developing CVP custom elements and web services using Java are highly desired
  • Should have experience in developing and modifying custom CUIC reports
  • Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
  • Familiarity with SCCP, SIP, MGCP protocols
  • Exposure to 3rd party applications like Nuance ASR/TTS, in Contact voice recorder, Aceyus reporting and VistaPoint Attendant Console 
  • Ability to work in a delivery support environment that involves structured processes and timelines
  • Must have experience developing or modifying CISCO ICM Scripts and understanding Cisco CVP applications
  • UCCE Scripting audits UC side Audits, QA Test Plan Creation
Candidates are able to perform the following tasks:
  • Uninstall and install CAD
  • Call routing issues
  • Trouble shooting IVR issues
  • Trouble shooting system wide call flow issues
  • Reporting access issues for CUIC
  • On the UC side, candidates should have the following skill sets
  • Ability to build CUCM server
  • Ability to build CUC server
  • Ability to build CER server
  • Build PCA server
  • Experience with UC apps administration pages
  • Knowledge of CER, Call Manager, Unity Connection
  • Ability to troubleshoot call routing
  • Experience with voice protocols such as H323, MGCP, SCCP
  • Ability to perform IOS configurations & troubleshooting
  • Knowledge and ability to troubleshoot all the above as part of day 2 support

ALi Afsar
BISP Solutions, Inc. | 5640 NW 115th Court Suite 207 Doral, FL 33178| 
Phone: 786-629-6893 | 321-363-8233 | e Mail: |