Cisco UC Engineer

Title : Cisco UC/UCCE Engineer

Location : Scottsdale, AZ / Woonsocket, RI / Remote

Duration : Long Term

Job Description

• Exceptional implementation, administration, troubleshooting and support experience with Cisco UC/UCCE/ICM/CVP Enterprise applications 
• Design, integration, and enhancement experience with UC/UCCE/ICM/CVP Enterprise is highly desired
• Must have experience in Cisco Communications Manager, Cisco Unity Connection and Cisco Emergency Responder
• Must have experience in Cisco Voice Gateways (Ingress/Egress) and VXML Gateways. Experience in Oracle Acme Packet SBC is highly desired
• Must have experience developing CISCO ICM Scripts and Cisco CVP applications.
• Experience in creating design documents and developing CVP custom elements and web services using Java are highly desired
• Should have experience in developing and modifying custom CUIC reports
• Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
• Familiarity with SCCP, SIP, MGCP protocols
• Exposure to 3rd party applications like Nuance ASR/TTS, in Contact voice recorder, Aceyus reporting and VistaPoint Attendant Console 
• Ability to work in a delivery support environment that involves structured processes and timelines
• Must have experience developing or modifying CISCO ICM Scripts and understanding Cisco CVP applications
• UCCE Scripting audits UC side Audits, QA Test Plan Creation

Candidates are able to perform the following tasks:

• Uninstall and install CAD
• Call routing issues
• Trouble shooting IVR issues
• Trouble shooting system wide call flow issues
• Reporting access issues for CUIC
• On the UC side, candidates should have the following skill sets
• Ability to build CUCM server
• Ability to build CUC server
• Ability to build CER server
• Build PCA server
• Experience with UC apps administration pages
• Knowledge of CER, Call Manager, Unity Connection
• Ability to troubleshoot call routing
• Experience with voice protocols such as H323, MGCP, SCCP
• Ability to perform IOS configurations & troubleshooting
• Knowledge and ability to troubleshoot all the above as part of day 2 support

ALi Afsar

BISP Solutions, Inc. | 5640 NW 115th Court Suite 207 Doral, FL 33178| 

Web: http://www.bispsolutions.com/

Phone: 786-629-6893 | 321-363-8233 | e Mail: ali@bispsolutions.com |