Title : Cisco UC/UCCE Engineer
Location : Scottsdale, AZ / Woonsocket, RI / Remote
Duration : Long Term
Job Description
- Exceptional implementation, administration, troubleshooting and support experience with Cisco UC/UCCE/ICM/CVP Enterprise applications
- Design, integration, and enhancement experience with UC/UCCE/ICM/CVP Enterprise is highly desired
- Must have experience in Cisco Communications Manager, Cisco Unity Connection and Cisco Emergency Responder
- Must have experience in Cisco Voice Gateways (Ingress/Egress) and VXML Gateways. Experience in Oracle Acme Packet SBC is highly desired
- Must have experience developing CISCO ICM Scripts and Cisco CVP applications.
- Experience in creating design documents and developing CVP custom elements and web services using Java are highly desired
- Should have experience in developing and modifying custom CUIC reports
- Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
- Familiarity with SCCP, SIP, MGCP protocols
- Exposure to 3rd party applications like Nuance ASR/TTS, in Contact voice recorder, Aceyus reporting and VistaPoint Attendant Console
- Ability to work in a delivery support environment that involves structured processes and timelines
- Must have experience developing or modifying CISCO ICM Scripts and understanding Cisco CVP applications
- UCCE Scripting audits UC side Audits, QA Test Plan Creation
Candidates are able to perform the following tasks:
- Uninstall and install CAD
- Call routing issues
- Trouble shooting IVR issues
- Trouble shooting system wide call flow issues
- Reporting access issues for CUIC
- On the UC side, candidates should have the following skill sets
- Ability to build CUCM server
- Ability to build CUC server
- Ability to build CER server
- Build PCA server
- Experience with UC apps administration pages
- Knowledge of CER, Call Manager, Unity Connection
- Ability to troubleshoot call routing
- Experience with voice protocols such as H323, MGCP, SCCP
- Ability to perform IOS configurations & troubleshooting
- Knowledge and ability to troubleshoot all the above as part of day 2 support
ALi Afsar
BISP Solutions, Inc. | 5640 NW 115th Court Suite 207 Doral, FL 33178|
Phone: 786-629-6893 | 321-363-8233 | e Mail: ali@bispsolutions.com |