Wednesday, May 17, 2017

Programmer V

Job Title: Programmer V
Location: Roseland,NJ 
Duration: 6+ months (Contract to Perm)
Job Description:
  • Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. May require a bachelor's degree in area of specialty and 8-10 years of experience in the field or in a related area.
Client is looking for an IVR/VoiceXML/CTI Developer. This position is primarily responsible for the Design and Development of Speech enabled IVR applications:
  • Producing Detailed Design documentation in support of numerous business initiatives.
  • Develop application software utilizing industry leading best practices.
  • IVR application development including call flow Implementation, Testing, reporting, call routing, and middleware services
  • Developing and maintaining software and/or databases using the necessary languages (code/ systems) depending on the system.
  • Drive business solutions implementing interactive voice based solutions including speech recognition.
  • Developing grammars in support of speech recognition applications
  • Interface closely with key stakeholders to define project scope, deliverables, and cost expectations.
  • Provide expertise in software development life cycle providing cost effective solutions for internal & external clients.
  • Providing Voice application integration, engineering and support of technology related to Client Services Platform.
  • Acting as a subject-matter expert in the IVR Contact Center Domain.
  • Analyzing requirements, developing detailed designs for implementation of technical work, defining implementation and testing procedures, and responsible for product integration testing.
  • Providing in-depth technical knowledge and troubleshooting skills for all IVR applications
Over 10 years of experience developing and building dynamic speech-enabled IVR applications. Specific activities and background required for this position include:
  • Industry experience in software development using C#, VoiceXML, ASP.NET, Web Services and Framework Components
  • Object Orientated design principles is required.
  • Speech Recognition Grammar development (GRXML) is required.
  • Experience with integrating to back-end host systems via, SOAP and REST based Web Services.
  • A solid understanding of database technologies, logical and physical data modeling, SQL Server 2012 database, and Microsoft SQL Server Management Studio.
  • Ensures that systems and applications are highly available and meet or exceed performance expectations, and require little to no support.
  • Understands, articulates, and optimizes application and process capabilities for use by multiple/all business and IT constituents.
  • Develops innovative solutions to complex business and technology problems. Work impacts internal IT clients and delivery of significant IT services or initiatives or transformation, usually with global impact.
  • Must have prior experience reviewing and analyzing Contact Center solutions, while making suggestions for design improvements and strategy roadmaps.
  • Solid Analytical Skills, Problem Determination and Resolution Processes
  • Excellent Oral and Written Communications skills are a must.
  • Ability to work under pressure
  • Flexible and Professional
  • Solid Organization Skills
Jay Patel
eTeam Inc
1001 Durham Avenue, Suite 201
South Plainfield, NJ, 07080