Wednesday, August 15, 2018

Social Media

Job Title: Social Media // Content Review Agent
Location: Mountain View - CA 
Duration:  12+ Months
 
DESCRIPTION:
5 Fri-Tues/2:30-11pm
2 Sat-Wed/2:30-11pm
2 Thur-Mon/6am-2:30pm
1 Tues-Sat/6am-2:30pm
4 Wed-Sun/6am-2:30pm
3 Thurs-Mon/2:30pm-11:00pm
4 Mon-Fri/9am-5:30pm
Review user generated content in a single review tool and classify content according to policy. The work requires junior resources to perform basic workflow activities related to content review work (review content, create tasks, follow-up on open tickets, etc). Agents will be exposed to potentially disturbing content (Abuse, violence, gore, sexual) so candidates will need a level of resilience and maturity. The work is back-office, but they will be located on client premises and requires a distinct level of professionalism.
Basic Job Functions
Review posts/content and classify according to policy
Provide insights and trends on content reviewed
Provide feedback and suggestions on review process and workflows
Provide suggestions for product innovation
General data entry related tasks
Required Credentials and Experience
Familiar with and user of social media products
Excellent work pacing (time management) skills, able to work independently
Attention to detail is essential to ensure the quality of work execution
Able to work in multiple tools/web browser windows at one time
Motivated, takes initiative, high energy
Ability to quickly utilize hot cues and key command shortcuts a plus
Familiar with Microsoft Office (mainly Excel) for updating progress
Interpersonal Skills Self-starter, can easily adapt to change (new content, changing policies)
Good problem solving and troubleshooting skills
Ability to work and collaborate in a team environment

Keshav Kumar
eTeam Inc
(732) 983-5567 
1001 Durham Avenue
South Plainfield, NJ, 07080