Friday, September 20, 2019

Incident Manager

Job Title: Incident Manager
Job Location:Philadelphia,PA
  • Perform regular project updates, host weekly meetings, manage templates, documents, and contact lists.
  • Collaborate with Tech Ops, National Customer Operations, and various other stakeholder groups to create formal program communications related to release, enhancements and process changes.
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements

Roles & Responsibilities
  • Perform regular project updates, host weekly meetings, manage templates, documents, and contact lists.
  • Collaborate with Tech Ops, National Customer Operations, and various other stakeholder groups to create formal program communications related to release, enhancements and process changes.
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
  • Responsible for assigning incidents within a group or division
  • Responsible for communicating with the process manager. Directly works with Tier 1 Support to ensure proper recording of incidents

Kiran Thota
IDC Technologies, Inc
Mail to : kiran.thota@idctechnologies.com
Phone: 408-520-2658